Evaluasi Kinerja Layanan dan Tingkat Kepuasan Pelanggan Angkutan Penyeberangan Amolengo-Pure Provinsi Sulawesi Tenggara

Indonesia is a large country that widespread with it’s islands and isa traversed by the Equator, so sea transportation has animportant role to play in connecting one area another, consideringthat very wide ocean. One of means seatransportation widely used community ferry. Ferryis type can be as passenger andgoods using certain routes or routes. With theexistence Ferry port, it increase acceleration ofdevelopment area, especially Amolengo Village, KonaweSelatan Regency.The ferry port serves crossing ofpassengers goods connects South Konawe mainland andits surroundings Buton Island, where destination Pureport. The quality good service provided determiningfactors for success company. research method isarranged interviewing respondents answering questions onthe questionnaire. analysis was performed ImportancePerformance Analysis (IPA) Customer Satisfaction Index (CSI).The results this study indicate consumer satisfaction indexon performance - Pure Port, SoutheastSulawesi Province 84.6% range 0.81 1.00 indicatingthat consumers are satisfied theAmolengo Southeast Sulawesi Province.